Customer Service Representative - J&T Cargo

Join J&T Cargo, a leading logistics and delivery service provider, as a Customer Service Representative in Jakarta Utara. In this dynamic role, you will serve as the first point of contact for customers, ensuring exceptional service delivery and resolving inquiries efficiently. With a focus on customer satisfaction, you will handle various channels such as phone, email, and chat, utilizing tools like CRM systems and ticketing software. This is an excellent opportunity to grow within a company known for its commitment to innovation and customer-centric approach.

At J&T Cargo, we pride ourselves on our customer-centric culture. As a Customer Service Representative, you will be part of a team dedicated to providing top-notch service. Your daily tasks will include handling customer complaints, providing updates on shipment status, and ensuring timely resolution of issues. With a focus on continuous improvement, you will have the chance to develop your skills and contribute to the company's growth.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat.
• Provide accurate and timely information about shipment status and delivery updates.
• Resolve customer issues efficiently, ensuring high levels of customer satisfaction.
• Utilize CRM systems and ticketing software to manage customer interactions and track service requests.
• Collaborate with internal teams to ensure smooth and efficient service delivery.
• Participate in training and development programs to enhance your skills and knowledge.
• Maintain a high level of professionalism and adherence to company policies and procedures.
• Contribute to the team's goals by identifying areas for improvement and implementing best practices.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the logistics or delivery industry.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM systems and ticketing software.
• Ability to work under pressure and meet tight deadlines.
• Customer-centric approach and a commitment to delivering exceptional service.
• Fluency in Indonesian, with English proficiency a plus.

🛠️ Keahlian

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