Guest Service Officer (Fresh Graduates Welcome)

Kickstart your career in the hospitality industry with Elite Havens, a leading luxury villa management company, as a Guest Service Officer in beautiful Bali. This is a fantastic opportunity for fresh graduates to work in some of the most sought-after destinations in Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. As a Guest Service Officer, you will be the face of our luxury villas, ensuring that every guest enjoys a memorable and comfortable stay.

At Elite Havens, we pride ourselves on providing exceptional guest service. Your daily tasks will include managing guest check-ins and check-outs, handling guest inquiries, and ensuring the villas are clean and well-maintained. You will work closely with a team of professionals to deliver a seamless guest experience, using tools like our proprietary management system and communication platforms like WhatsApp and email.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs efficiently and accurately.
• Handle guest inquiries and provide excellent customer service.
• Ensure the villas are clean and well-maintained according to our high standards.
• Coordinate with housekeeping and maintenance teams to address any guest concerns promptly.
• Assist in organizing and promoting special events and activities for guests.
• Maintain accurate records of guest information and feedback.
• Work collaboratively with the team to deliver a seamless guest experience.
• Stay updated with industry trends and best practices in hospitality.

🎓 Kualifikasi & Syarat

• Fresh graduates or recent graduates in Hospitality Management, Tourism, or related fields.
• Basic knowledge of English and Bahasa Indonesia.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Strong organizational and problem-solving skills.
• Willingness to learn and adapt to new situations.
• Valid driver's license and reliable transportation.
• Enthusiasm and passion for the hospitality industry.

🛠️ Keahlian

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